Consumer Commission Cracks Down on Restaurant for Failing to Deliver Pickle and Issue Bill
In the case of C. Arokiasamy v. The Proprietor, Hotel Balamurugan, the District Consumer Commission in Villupuram, Tamil Nadu rendered a major decision that established a critical precedent for consumer protection laws and upheld the rights of consumers. In a significant ruling, a consumer commission has ordered a restaurant to pay ₹35,000 in compensation for failing to deliver a complimentary pickle with meals and not issuing a bill for the transaction.
Background of the case:
The consumer court held the restaurant liable for not delivering the promised pickle and not issuing a bill, citing it as a clear case of deficiency in service. The court awarded ₹30,000 as compensation, including mental agony and ₹5,000 for litigation costs and ₹25 for the missing pickles.
Judgment Highlights
Conclusion
This ruling serves as a reminder to businesses to ensure they deliver all promised items, including complimentary ones, and provide proper documentation for transactions. It also encourages consumers to speak up against subpar service, leading to improved overall service standards.
The judgment sets a precedent for consumer commissions to hold businesses accountable for minor lapses in service, which can have significant implications for businesses. It emphasizes the need for businesses to revisit their quality control measures to avoid similar cases.
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